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Questions about an order, a fit, or a style? Our Customer Care team is happy to help.

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Customer Care
customercare@lithologieco.com
Order questions, sizing help, returns, and exchanges. Please include your order number so we can help you faster.

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exclusive@lithologieco.com
Interested in working with Lithologie Co.? Send us a note with your name, your handle or website, and a little about what you have in mind.

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Tap the chat box in the bottom right corner of your screen to talk with our Customer Care team one on one.
Monday to Friday, 11am to 4pm PT
Saturday and Sunday: Closed
Messages sent outside these hours will be answered when we're back online.

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Shoes must be in their original shoe boxes. Please include your packing slip with the item you are returning.Please note that shipping fees both ways are non-refundable by USPS and therefore will not be included in the refund. Let us know if you have any questions. Thank you!

To start a return, please visit our Return Page. 

Please note that we do not accept returns on the items listed below:

Intimates (Bras, Bralettes, Bramis), Jewelry, Hats, Scarves, Bags, Face Coverings

Once your order is placed, you will receive a confirmation email sent to the email address associated with your order. Your order status will appear "Unfulfilled" until it has shipped. Once shipped, you will receive an email that will include the tracking number for your package.  

Due to the high volume of orders, we ask that you please allow us 3-5 days to process your order. Estimated shipping times are dependent on shipping services provided by USPS and are as follows: 

Standard U.S. Shipping Time: 3-5 Business Days

Priority U.S. Shipping Time: 1-3 Business Days

If you decide to Preorder an item on our website, please note the following:

The Estimated Shipping Dates are ESTIMATED ONLY and are not guaranteed as deliveries are subject to delays. We ask to keep at least one month of buffer time to receive your Preorder. Payment is charged immediately at checkout. If at any time you would like to cancel your Preorder for a full refund to method of payment, please do so prior to shipment. If you are ordering a Preorder item with an In-Stock item, the items will ship separately and you will not be charged for additional shipping.

Please note that we only offer exchanges for the same item in a different size, and only allow 1 exchange per item.

If you would like to exchange an item, please visit our Return Page. Once filling out your order number and email address, select the item that you would like to exchange. Please note on your packing slip which item you would like to exchange and the size you would like to receive.

Please allow 7-14 business days for your exchange to be processed and shipped.